Patience!

The "QuoteActions" program is a wonderful tool to help us practice tapping into the best of our thinking so that we can better navigate the challenges that life throws at us on a daily basis.

Last Thursday I got to indirectly experience the value of this program. I say indirectly, because I realized how much it costs me when I'm not connecting with the best of my thinking.


That day's "QuoteAction" was: Patience is not passive: On the contrary it is active; it is concentrated strength. Your action for today is to be more patient with someone in your personal or business life.

I was in the process of contacting Sprint regarding an issue with my cell phone when my caller ID showed that my "QuoteAction" call was being delivered. I didn't take the call and let the call go to VM instead.

My previous experience with Sprint's customer service has been terrible and this time was no different. The main problem is that they have systems that make it impossible for their employees to give good service to their customers. Unfortunately, I lost my temper with the person I was talking to. Fact is that she was doing the best she could and that my reaction to her was based on my previous experiences with the Company.

When I finally got off the phone, even though I had sincerely apologized, I still felt terrible about how I had interacted with her. Not only that, but the call ended taking a lot longer than it should have because of my reaction.

I then proceeded to check my voice mail and listened to the message containing the "QuoteAction." I had to laugh at the irony of the whole situation. I'm certain that had I listened to that "QuoteAction" my attitude with the lady from Sprint would have been very different and I would have had a totally different experience.

At Productive Learning & Leisure we constantly remind people that the quality of our life is directly related to the quality of the choices we make. And that in order to make better choices, we must constantly bring awareness to the process.

Needless to say, this incident was a great reminder of this.